During the past 6 months i Fratelli Pizza has increased their online ratings from 4.0 to 4.71 as a company average (16 locations)
Commitment & Results
- 1-star reviews have decreased by 66.7%.
- The volume of reviews has increased by 435%
- The overall customer satisfaction score is 90, an increase of 19%
Benefits
i Fratelli Pizza new sign ups for their VIP loyalty program increased by 142%
Overall company morale has significantly improved. Managers are seeing a positive cultural shift, with a strong focus on earning recognition as the first pizza franchise group to achieve a 5.0 rating across all stores.
Testimonial
" I never imagined we could reach 5.0 on Google, now our goal stay there and never look back!"
Over the past 6 months, OPH-DFW has maintained an average rating of 4.7, compared to 4.0 for the same period last year (across 7 locations)
Commitment & Results
- 1-Star reviews have decreased by 66.7%
- Volume of reviews has increased 101%
- The overall customer satisfaction score is 88, an increase of 11%
Benefits
The managers have fully embraced the goal of achieving a 4.9 rating company-wide and are actively training and hiring candidates who share this mindset. OPH-DFW has been recognized as 'A Great Place to Work' for four consecutive years. Partnering with M6 Degrees on reputation management is one of their key ingredients for success.
Testimonial
" I get so excited when I see my name mentioned in my guests 5-star reviews. It makes me want to try even harder to provide a world-class experience every time to every guest. I love my job! "
During the past 6 months Matt's Rancho Martinez has increased their online ratings from 3.4 to 4.8 as a company (2 locations)
Commitment & Results
- 1-Star reviews have decreased by 70%
- Volume of reviews has increased 900%
- The overall customer satisfaction score is 84, an increase of 18%
Benefits
Matt's Rancho Martinez operates in a competitive marketplace with several similar restaurants within a half-mile radius. Before implementing a reputation management system, some of these restaurants had higher ratings. However, Matt's commitment to the process is rapidly increasing their visibility in online searches.
Testimonial
" Focusing our entire team on this important goal was a no-brainer for us. I have the utmost respect for Mark and Margaret, and we fully trust and are committed to the process. P.S. Our scores have already started improving in a short amount of time! "
Asian Mint partnered with M6 Degrees in late December 2024 with the goal of achieving a company-wide rating of 4.9 and consistently maintaining a top ranking among competitors.
Commitment & Goals
- Decrease 1-Star reviews to less than 5%
- Increase volume of reviews by 500%
- Increase overall customer satisfaction to 90, a 24% increase
Future Benefits
Asian Mint can leverage guest data to highlight their most popular menu items and quickly address any issues across all social media platforms. Improving their ratings will enhance visibility for both in-house dining and online orders
Testimonial
" After seeing the M6 Degrees presentation on reputation management, we immediately recognized our potential for improvement and the opportunity to take the lead in our restaurant category. Having worked with Margaret for many years, we are thrilled about how this program will help us achieve our goals. As we continue expanding, with a plan to open five more restaurants in the next five years, this program will be instrumental in our success. "
